CCO is mandated by the province to regulate chiropractic in the public interest, assuring the estimated 2.5 million Ontarians who use chiropractic services of ethical and competent care. Accountability to the public guides our actions, which include supervising quality assurance programs for chiropractors, informing chiropractic patients and the public of established processes for registering complaints, and publishing the outcome of these complaints and discipline proceedings on CCO’s website.
As provided for by provincial legislation CCO’s role as regulator is not to endorse any specific style of practice, but rather to require that all members practise within the chiropractic Scope of Practice outlined in the legislation, and respect all CCO Standards of Practice, policies and guidelines. In addition, CCO has published clear standards for members in responding to patients’ health-related questions that fall outside of the defined Scope of Practice, such as questions relating to vaccination, surgery or medication https://www.cco.on.ca/wp-content/uploads/2018/06/S-001.pdf.
CCO’s governing Council and its committees are made up of elected members and public members (appointed by the provincial government), who are obliged to abide by a Code of Conduct that calls upon them to place the interests of CCO above self-interests, and to maintain high standards of integrity, honesty and loyalty when discharging their duties.
Should anyone have a complaint about the professional conduct of any registered member or Council member, whether in regards to the scope of his/her practice, or any other professional conduct, CCO has a rigorous, transparent complaints and discipline procedure in place to ensure a thorough and fair investigation and appropriate action. More information is available at https://www.cco.on.ca/members-of-the-public/how-to-file-a-complaint/ or by calling CCO to learn more.