Complaints

The Regulated Health Professions Act (RHPA) protects the public's right to safe, effective and ethical health care.

CCO is responsible for investigating complaints made against chiropractors and, when necessary, disciplining chiropractors found to be incompetent or guilty of professional misconduct. Mechanisms also exist for dealing with chiropractors who are incapacitated.

If you have a complaint:

If you have a concern, either phone CCO to discuss the matter or write a letter outlining your concerns. Complaints must be filed in writing or recorded in some other manner, such as a tape recording. Complaints via e-mail are not acceptable.

Complaints should include:

• your name and address (so that CCO can contact you for verification and authorization to proceed);
• the name of the chiropractor; and
• details of the incident about which you are complaining. If possible, information such as the date and time of the occurrence and names of any other person(s) who may be involved or witnessed the event, is helpful.

Keep a copy of the complaint for your records and forward the original to CCO.